Welcome to RxSmile Orthodontics Patient Portal Login page. We have included a list of frequently asked questions (FAQs).If you are a new patient, please click on Account Creation. If you have trouble accessing your account, please visit our Account Access Troubleshooting page. Account settings page is accessible after you log in and can be used to make changes in your contact information.
Frequently Asked Questions (FAQs) – RxSmile Patient Portal Login
I have visited this site previously signing in with my first name, last name, and password. Why am I now being asked for a username?
We recently launched an upgraded Patient Portal site. With the upgrade, we have introduced a new login process requiring a username. To create your username, visit our Account Creation page.
I have never visited this site before. How do I create an account?
Simply visit our Account Creation page to create your account.
I have visited this site before, but I forgot my password or username. How do I retrieve them?
Returning users who are having trouble accessing their account should visit our Account Access Troubleshooting page and follow the steps for recovery.
How do I reschedule my appointment?
To reschedule your appointment, please call our office
How do I change my mailing address?
To change your mailing address click the “Account Settings” tab, then click the “Edit” button next to your address.
How can I stop receiving phone call reminders?
If you’re currently receiving phone call reminders from our office and no longer want them, please call our office so we can take care of this for you.
How do I turn off text reminders? What’s the difference between Unsubscribe and Delete?
If you are currently signed up for text message reminders on your cell phone and want to unsubscribe, go to the “Account Settings” tab, locate the reminder access summary grid, then click the edit button to update your preferences. Click the on/off button to turn off text reminders for the phone number specified.
How can I stop receiving email reminders?
To unsubscribe from birthday ecards, holiday ecards, newsletters, flex spending reminders, and other non-appointment email reminders from us, go to the “Account Settings” tab, locate the reminder access summary grid, then click the edit button to update your preferences. To unsubscribe from one or all non-appointment related newsletters, uncheck the box next to the newsletter type. To stop receiving all email from us, including email appointment reminders, go to the “Account Settings” tab and click on “X” button next to the email address. This triggers us to remove the email address from your patient information.
How do I change or delete my email address?
To change your email address, go the “Account Settings” tab, locate your email address, and then click on “Edit”. A box that allows you to change your email address will appear. Enter the email address, then click “Save.” If you click the “X” button next to the email address, you will stop receiving all email from us (including email appointment reminders), as this triggers us to remove the email address from your patient information.
When I delete an email address it keeps coming back. Why?
Please accept our apologies! We need to remove the email address from your patient information. Please call our office so we can take care of this for you.
Why am I unable to add my appointment to the calendar on my phone?
Your device may not be compatible with our “add to calendar” feature. Devices not compatible will return a “cannot load file” error after +Add to Calendar is clicked. To add the appointment to your calendar, either do so from a desktop, or download an app to your phone to enable the functionality.